Positive. Progressive. Professional. Five Stars [* * * * *]. A business that offers a personal service, that is very customer focused and realises who the customer is.
The initial questions asked relate to the customer’s wants and needs, then a package is put together to meet the customer’s key objectives in a friendly, professional, proactive manner. As our multiple RTM claim progressed, with a very difficult and negative freeholder’s solicitor, communications received were replied to swiftly and effectively meaning that we head no more. A company that communicates with you on first name terms and is big enough to deal with involved and prolonged matters throughout the process.